Privacy Policy | Lenox Instrumentation

Lenox Instrumentation (“we”, “our”, “us”) respects your privacy and is committed to protecting the personal data of our customers, visitors, and users in accordance with the UK General Data Protection Regulation (UK GDPR).

Information We Collect

We may collect and process the following personal data:

  • Name, contact details, and email address

  • Billing and shipping addresses

  • Order history and product preferences

  • Technical data (IP address, browser type, location, device information)

  • Messages or enquiries submitted via contact forms

How We Use Your Information

We use your information to:

  • Process and deliver orders

  • Respond to enquiries or customer service requests

  • Improve website performance and user experience

  • Send transactional or service-related communications

  • Comply with legal or regulatory requirements

We do not sell or share your personal data for marketing purposes without your explicit consent.

Cookies

Our website uses cookies to enhance your experience. These include:

  • Essential cookies (for basic functionality)

  • Analytical cookies (to understand user behaviour)

  • Performance cookies

You can control or disable cookies through your browser settings.

Data Sharing and Storage

Your data is stored securely and accessed only by authorised personnel. We may share information with:

  • Payment processors (e.g., Stripe, PayPal)

  • Courier and logistics partners

  • IT and support service providers (for website management)

All third parties are bound by confidentiality and data protection agreements.

Your Rights

You have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion of your data

  • Object to or restrict certain types of data processing

  • Withdraw consent where applicable

  • File a complaint with the Information Commissioner’s Office (ICO)

To exercise these rights, contact us at: lenox-uk@lenoxinstruments.com

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined above or as required by law.

Security

We implement appropriate technical and organisational measures to protect your data from unauthorised access, loss, or misuse.

Updates to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with a revised effective date.

Contact Us

If you have any questions about this policy or how your data is handled, please contact:

Lenox Instrumentation UK Ltd
7 Gainsborough Avenue
Blackburn, BB2 6HA
United Kingdom

Email: lenox-uk@lenoxinstruments.com
Phone: +44 7546 595399